Evolve Counselling: Privacy Notice & Complaints Procedure

 

Privacy Notice

1. Important Information

2. Information We Collect

3. How We Use Your Data

4. Legal Basis for Processing

5. Data Retention & Security

6. Your Rights

7. Cookie Control

 

Complaints Procedure

1. Our Commitment

2. How to Make a Complaint

3. Our Response Timeline

4. Escalation

Data Controller: Evolve Counselling.

Contact Email: evolve.counselling@sky.com

Effective Date: June 2026.

Compliance: Information Commissioner's Office (ICO) guidelines.

Purpose: This notice explains how we collect and use your personal data.

Contact Details: Nicola Gilbey evolve.counselling@sky.com 07935 744897

Session Notes: Brief, encrypted records of our counselling sessions.

Payment Details: Processed securely via bank transfer.

Website Data: IP address, cookies, and browsing behaviour.

To provide safe and professional counselling services.

To manage your appointments.

To comply with legal and professional duties.

To improve our website performance.

Contract: To deliver the service you request.

Consent: For any marketing or contact forms you submit.

Special Category Data: Explicit consent and health/social care provisions.

We store data securely. Paper records are kept in locked storage. Records are kept for 7 years. Data is destroyed permanently after the retention period.

Access: You can request copies of your data.

Correction: You can ask us to fix wrong information.

Erasure: You can ask us to delete your data.

This website uses strictly necessary cookies to function. Analytics cookies only drop if you click "Accept" on our banner. You can change your cookie preferences at any time.

We aim to provide excellent, ethical counselling. We take all dissatisfaction seriously. We handle complaints quickly, fairly, and confidentially.

Step 1: Contact us directly by email at evolve.counselling@sky.com

Step 2: Clearly state your name and the details of your complaint.

Step 3: Outline what you would like us to do to resolve it. Acknowledgment: Within 3 working days of receiving your email.

Investigation: We will review the issue thoroughly.

Resolution: A full written response within 14 working days.

If you are unhappy with the internal response, the matter can be escalated.

For ethical concerns: Contact my professional body the NCPS

For data concerns: Contact the Information Commissioner’s Office (ICO) via their official website.